Frequently Asked Questions (FAQ)

📦 Shipping & Delivery

* How long does shipping take?
Delivery usually takes 5-9 working days within Germany.

* What are the shipping costs?
Shipping is free for orders over €29.
For orders under €29, we charge €4.99 for shipping.

Can I track my order?
Yes! As soon as your order has been shipped, you will receive an email with a tracking number.

🚚 Shipment tracking

* Where can I find my tracking number?
You can find the tracking number in the shipping confirmation email.

My tracking isn't showing any updates – what should I do?
Please wait 24–48 hours until the shipping provider updates the data.

↩️ Returns & Cancellations

Can I return my order?
Yes, you have a 14-day right of withdrawal.

Who pays for return shipping?
The customer bears the return shipping costs, except in the case of defective goods.

📩 Contact

* How can I contact you?
You can reach us anytime at:
mokababy1shop@gmail.com